Frequently Asked Questions

iLobby Visitor Management Security System

What is iLobby?

iLobby is a new way of recording information about who is visiting, a replacement for a sign-in book sitting on the reception desk. It consists of a tablet (iPad or Android) that is used by a visitor to input their information. It then sends an email along with an instant message SMS/MMS to notify hosts that they have a visitor waiting. All the data is stored securely and can be accessed in the cloud.

As a Host how will I know somebody is looking for me?

You will get an email and if your cell/mobile number is loaded into iLobby an SMS/MMS containing a notice with a picture of the “Visitor”.

What do I do if I am not in the building or available immediately?

If you are unable to go and meet your visitor you need to either contact them directly (if you know their mobile phone number) or contact reception to ask them to relay your situation to your visitor.

What do I do to add or change my phone number?

In every email notification you receive from iLobby there is a link “here” that is individual and specific to you.

 

email-update

 

This private link is connected to your personal profile at goiLobby.com, so you just need to click the link and then update your details.

 

Screen-Shot-2016-02-07-at-4.31.42-PM

Will the visitor see my mobile number?

No: iLobby does not display any of your contact details, email or phone numbers. The visitor will only see your name and department when they search for you. Only you and a system administrator can see your contact details.

Where is my information stored?

Your information is stored in the secure cloud at goiLobby.com

Physically the servers are located in Canada. iLobby takes data privacy very seriously and is in compliance with all necessary regulations.

Who has access to my Information?

Your information can only be accessed by you (via the link in any email you receive from the system) and the system administrators for your site.

How long is data stored in iLobby?

Information can be stored indefinitely or removed based how the platform is configured for your specific location.

How is the information removed?

If requested, information (visitor access logs) can be purged from the Database using an automated rule.  Backups may contain the data for an additional period, as configured for the location.

What happens at the end of the visit?

To keep the visitor log up to date it is important that you encourage your visitor to sign-out at the end of their visit.

You can press the Sign-out button displayed on the home screen on the device and enter the visitor’s name to sign out.

What happens if my visitor forgets to sign-out?

If so configured, you will receive an email notification asking you if the visitor is still at the facility. If the visitor is no longer at your facility, there is a link in the email you can click to automatically sign them out.

 

visitor-signout

What happens in an emergency or need to evacuate the building?

In the event of an evacuation, iLobby can send you an email notification advising that there is an evacuation in effect. Visitor details will also be included in the notification to the Host as well as to the appointed Health and Safety Officer.

emergency-evacuation-mode

If the system doesn't work what do I do?

For customer service and technical support, please call 1-877 476 8665 press “2” for support and then “2” for iLobby. Support is also available by email at support@goilobby.com

Where can I find out more about iLobby?

You can email or call us at sales@goilobby.com, 1-877-476-8665. One of our friendly agents would be happy to answer all your questions.

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We’re here when you need us throughout the entire process – it’s in our best interest too!

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